Delivery Times & Separate Packages


We understand it can be frustrating waiting on your products to arrive.

Here at Moon Chakra the majority of our items are hand-made, and in order for you to get such high quality products at such a low price, most of our items come straight from the supplier. This keeps our costs down and means a lower price for you! However we do have a very high demand for our products so this can mean waiting times of up to 4 weeks for your items. This can be extended, in holiday times such as Christmas and Chinese New Year

We do understand that this is long delivery time but we promise it will be worth it when you receive your items.

Here at Moon Chakra we also regularly reward our customers! Not just with the normal % off codes but with completely free items sometimes. If we can see you have been a returning customer to us we will often email you products where you just pay shipping or sometimes they are completely free, not even any shipping costs! We often also pick customers at random and will ask you to pick any item from our site and send it to you completely free of charge, so watch out for our emails, it might be you!

We like to treat you as a real person here at Moon Chakra and not just a number, so your happiness is the most important thing to us. We also continue to aim to have great customer support and will always reply to your emails with-in 48hrs. Please check your spam folder incase they land in there, and also add us to your contacts so we go straight to your inbox.

Please also be aware that as our items come straight from suppliers, if you have ordered more than one item, your parcels will often come separately, and possibly a few days apart.

If you have any further questions please contact us at customerservice@moon-chakra.com

Love & Light!

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